Frequently Asked Questions
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Most made-to-order items ship within 6 weeks. Please allow up to 8 weeks during high demand. Department and bulk orders may require a different schedule, which I will confirm before you order.
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Mask covers must match the exact facepiece model, including Scott AV-3000, Scott C5, or MSA G1. If you are unsure, email 737Leather@gmail.com with the department name, mask model, or a clear photo. I can help research the correct option.
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Use the personalization field on the product page to enter the name, department, station number, badge number, or other wording you want. If the product offers image upload, attach a clear file. Email 737Leather@gmail.com before ordering if you need help with a design.
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Yes. I have completed small personalized orders and large orders of more than 300 items. Email 737Leather@gmail.com with the item, quantity, and deadline so I can provide accurate per-item pricing and timing. Some items may take up to one month to arrive from the manufacturer before production begins.
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Personalized and made-to-order products are final sale and cannot be returned or refunded. If your order arrives damaged or you receive the wrong item, contact 737Leather@gmail.com promptly. Read the full policy at https://www.737leather.com/returns-refunds.
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Email 737Leather@gmail.com or use the Contact page at https://www.737leather.com/contact. Include your order number, product question, photos, and requested deadline when applicable so I can help as quickly as possible.